Help pages

1 - ACCOUNT SETTINGS

1.1 Create account
1.2 Select your marketplace
1.3 Account termination

1.1 ACCOUNT SETTINGS > Creating your account on Packing-slips.com

When signing up to Packing-slips.com, after you completed your payment on PayPal, you will be asked to provide your name, email address, phone number, business name, account type and marketplace. This data will be used in different ways once your account is up and running.

Email address: Once your account created, a confirmation email will be sent on the email address you provided during your registration. You will also need to use the email address on our records to sign in on Packing-slips.com.

Business name: The business name you provided during the registration process will be displayed on all your packing slips. Make sure to provide the corrrect business name when signing up.

Account type: During the registration process, you will be asked to select an initial account type, which is either Amazon or Ebay. Once your account is created, all of those files can be processed and you can switch from an Ebay to an Amazon report, or between different types or amazon order reports at any time.


1.2 ACCOUNT SETTINGS > Select your Marketplace

During your registration, you are asked to select an initial Marketplace. This detail is important. Indeed, on your packing slips, a short paragraph is displayed inviting your customer to log on either on his buyer account to leave positive feedback. According to the marketplace you select during the registration, the paragraph will direct your customer to the correct website. However, before printing your packing slips, you can change the language you want to print your packing slips in, and this will also update the link on your packing slips. The languaues currently available are:




1.3 ACCOUNT SETTINGS > Account termination request

To request your packing-slips account termination, please contact us at support@packing-slips.com. We will then proceed to your account termination as soon as possible. If you cancel your PayPal subscription to Packing-slips.com, your account will be automatically terminated within 7 days.




2 - USING PACKING-SLIPS.COM

2.1 Upload file
2.2 Print in Bulk
2.3 Shipping confirmation file

2.1 USING PACKING-SLIPS.COM > Upload file


Download on your computer a new order report from your Seller Account. It can be found under one of the following path:

- Orders > Advanced Features > Order Report

- Manage your orders> Order reports



Download order report

Once you downloaded your order report on your computer, upload the file on Packing-slips.com. To do so, click on the link "upload" from the menu bar or the side bar to access the upload page. On the upload page, browse your computer and upload your latest order report.



Upload file

After uploading your file, a message confirming that the file uploaded successfully will be displayed. All you need to do now is click on the action you want to either print your packing slips, find our more about your sales performance, print address labels...





File successfully exported



2.2 USING PACKING-SLIPS.COM > Print packing slips

You can print in bulk a packing slip for ever order contained in the order report you uploaded. You can do it either right after step 3, or at any time by using the print links, available in the sidebar and top bar.




2.3 USING PACKING-SLIPS.COM > Download shipping confirmation file

After your order report was successfully processed on Packing-slips.com, you can download a shipping confirmation file to confirm the shipment of your orders I bulk on your Seller Account.

Thus not only you save time printing your packing-slips in bulk, but you also save time confirming the shipments of your orders in bulk. You no longer need to confirm the shipment of each individual order received.

Shipping confirmation files are used to confirm the shipment of a batch of orders by bulk upload. The shipping date included in your report will be the current date.

Example: if you download a shipping confirmation file on the 1st of November 2017, the shipping date displayed in your file will be 2017-11-01. To download your shipping confirmation, click on "Confirm shipments" from theactions available after your file upload was successful




You can then upload your shipping confirmation file onto your Seller Account by following one of the paths below:

- Orders > Advanced Features > Shipping Confirmation

- Manage Your Orders > Upload Order Related Files

The orders’ status will change to "shipped" on your Seller Account (only for the orders contained in this file).

Only the required fields (order number and date of shipment), are included in the shipping confirmation file provided by Packing-slips.com. If you wish to add extra information, such as carrier-name, tracking number, you will need to add this information manually in your shipping confirmation file.




3 - SYSTEM REQUIREMENTS

3.1 Pop-up windows
3.2 Cookies


Pop up windows must be enabled. Indeed, your packing slips are displayed in a pop up window where you can print them in bulk. If your Internet browser does not allow pop up windows to be displayed, you will not be able to print out your packing slips.




3.2 SYSTEM REQUIREMENTS > Cookies

Cookies are used during your online session to allow you free access to our service, without repeatedly requiring you to re-enter your user name and password. In order to set up a unique identifier for your session, a session still uses a small cookie - this cookie simply holds a value that uniquely identifies you. When you log off or leave the site, the cookies will be automatically removed.

Packing-slips.com does not collect or store any data, other than the unique session identifier generated during your visit.




4 - PRINTING ISSUES

5.1 Format issues
5.2 Blank page
5.3 Error message

4.1 PRINTING ISSUES > Format issues

Only one packing slip should be printed per page. Depending on the Internet browser you are using, its settings, your screen resolution and your printer settings, you might end up getting truncated packing slips, or several packing slips can be printed on a same sheet. If you face such issue, please refer to the tips below:

- Review your internet browser/printing settings.

- Try using a different Internet Browser (Internet Explorer or Mozilla Firefox).

- Log in from a different computer.

- Set up your screen resolution to 1280x1024.

If these tips did not help you fix the problem, please contact our technical support immediately.

Our technical support will get back to you shortly, asking you to test different packing slip templates and confirm the ones printing correctly.
While testing the templates provided, and in order to avoid wasting paper and ink, we invite to use the "Print Preview" feature available in your Internet Browser to check the printing format of the templates. Click on the link "print preview" in the description of the different packing slips templates below to open them in a plain window (and not in a pop up window). Once the packing slips open, close the print dialog window that shows up, and in the Menu Bar of your browser, click "File > Print Preview".



4.2 PRINTING ISSUES > Blank page/no order to print

If you get a blank screen on the print page, it means that your last upload failed to process and all the order data has been purged. It generally happens if your order report could not process successfully. In this case, an error message should have been returned after Step 3. A blank print page will also be displayed if you just subscribed and you did not yet upload an order report.



4.3 PRINTING ISSUES > Error message

You get a red error message when trying to print your packing slips if you are not logged in. Make sure to be logged in before trying to print in bulk your packing slips.


5 - SALES DASHBOARD

The sales dashboard gives a visual representation of the total earning broken down by currency. In the daily chart, the amount displayed for a given day is the total amount of all sales from an order report uploaded on Packing-Slips.com. If 2 reports were uploaded on a given day, the total amount from both reports will be displayed under that day.

Important: Revenue figures are only available for order reports containing items price data. Amazon Unshipped Order reports and eBay reports are excluded from the calculation at present. The sales over time charts are not displayed under the sales dashboard after uploading such files but will be displayed again once a non-unshipped Amazon Report is uploaded on Packing-Slips.com.